Marketing & Operations Jobs

Position 1: Product Marketing Manager

Job Title/Grade: Product Marketing Manager
Group: Content Media & Services Group
Job Function: Develop and implement marketing strategies for CLIENT
Type of Employment: Permanent/Contract
Yrs of experience required: 3-9 years

Responsibilities:
• Be responsible for the product performance, profitability and market share of the broadband TV business covering business requirements.
• Understand the broadcast industry; keep abreast of technology developments/trends and competitive situation.
• Develop and implement marketing plans and strategies which includes the development of value propositions, service schemes, market segmentation, product positioning, product mix, pricing, packaging / bundling, creating awareness, communications to the customers, image and policies to develop/stimulate (new) markets to achieve maximum market share and revenue growth.
• Plan product enhancements to ensure product relevance and meet changing market needs, including the development of business cases.
• Co-ordinate products across various customer segments.
• Manage products throughout life cycle to maximise revenue and profitable market share.
• Work effectively across functions to meet overall company objectives.

Requirements:
- A good recognised University degree and minimum 4-6 years of relevant working experience in marketing environment in Broadcast industry.
- Effective interpersonal and project management skills.
- Possess good business sense and marketing-oriented.
- Appreciation for technology and association with customer needs so as to translate technology into customer needs and services.
- Sharp analytical mind with a strong drive to excel and good team player.

Position 2 - Operations Manager

Job Category: Operation
Job Function: Operations / Customer Service
Type of Employment: 1 Year Contract to Hire
Yrs of experience required: Min 7 years
Consider Fresh Applicant: No

Reporting to the Operations Director, you will lead a team of Customer Relationship Executives, Administration, Schedulers & subcontractors through implementation of gold-standard operations procedures. You will need to be hands-on and have a customer-focus mindset to delivery end-to-end services. You will need to have a proven track record of having managed a large team of mobile employees and where productivity and customer service level has improved under your leadership.

Responsibilities:

Performance Management

• Communicate and monitor individual performance objectives & service standards
• Set and regularly review achievements of team and individual goals.
• Coach the performance of staff to ensure quality standard in service delivery and conduct regular quality checks
• Ensure certification & re-certification of staff through training and regular feedback sessions

End-to-End Excellent Service Delivery
• Set up an efficient & effective Operation process to manage work distribution and schedule to optimally utilize available resources
• Identify ongoing service issues and recommend solutions
• Maintain awareness of customer needs and potential service issues through regular contact with Customer Service, Sales and Service Quality / Process
• Conduct regular quality monitoring of standards as part of business reviews. Incorporate findings and corrective actions into regular employee coaching or actions leading to improved performance

Resource Management
• Balance capacity of resources and set timeframes to successfully complete the operations process steps
• Utilise automation to improve efficiency
• Prepare reports for Management reporting

Responsibilities :
1. Good Bachelor degree in business management, Logistics & operation management
2. At least 7 years of relevant experience in logistics and operations especially managing staff with assignments / delivery to homes
3. Knowledge in supply chain management
4. Ability to communicate effectively with internal and external customers

Position 3 : TMS (Test Measurement Solutions) Sales Engineers / Managers

Responsibilities:
• Promote Test Measurement Solutions for RF, Telecom and Optical industries.
• Develop new markets and maintain customer bases.
• Analyse market requirements and develop strategic sales plans.

Requirements:
• Knowledgeable in wireless data, VoIP, SDH, Gigabit Ethernet, NGN, network operations of GSM/GPRS/UMTS/3G, and the Fiber optics technologies.
• Motivated and sales target driven.
• Strong communication, presentation and customer service skills.
• Experienced in test measurement equipment will be an added advantage.
• Electronics/ Communications Engineering graduate (Diploma/Degree).
• Only Singaporean / PR need to apply.

Position 4 : SALES MANAGER (Wireless System)

The Job:

To develop and grow business in Wireless System Solutions that is consistent with corporate goals and objectives.
• Develop and manage sales of Wireless Broadband and WiFi products and solutions through channel distribution.
• Collaborate and maintain strong partnership relation with equipment vendors/partners, as well as corporate business units.
• Develop marketing strategy and sales plans.
• Implement strategic plans to achieve effective penetration in various market sectors.
• Recruit, train and manage Channel Partners to provide effective sales & service to their end users/customers, ranging from SI, Telcos, WISP, Campus, Industrial and Hospitality.

The Requirements:
• Diploma / Degree with minimum 5 years relevant industrial experience.
• Solid experience and sales track record in telecom industry.
• Preferably with specific experience in WiFi or microwave related business.
• Excellent communication, interpersonal and account management skills.
• Malaysian citizen/PR only.